Refund Policy

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 8446 Tunney Avenue Northridge California US 91324.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 8446 Tunney Avenue Northridge California US 91324

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


FAQ - Frequently Asked Questions

Can I personalize it and put my name & contact info on it?

Yes. I need to know the spelling and your preferred font. Also, I could make a few examples for you to choose from. I do impressively beautiful full-color photos with the plastic and powder-coat versions.

The tick line is not exactly at the corner of the nut. Is something off?

No. This is normal. The nuts are undersized. Example: A 2" nut can be 1-15/16" across flats and still be called a 2" nut. It needs to be smaller to make it easy to install and remove a socket or wrench. 2" is the nominal size and 1-15/16" is the actual size.

Is the tick line on the Heavy Hex Gauge the actual size indicated?

Yes. The tick line on the Heavy Hex Gauge® is the actual size. Remember, the nuts are undersized. Think of the tick line as a, "Not to exceed" line. Since the nut is sure to be smaller than 2", think of it as a range. If the corner exceeds the 2" line, You should be looking for a 2-3/16" socket or wrench.

Why not show every 16th like a ruler?

You want to find the ASME B18.2.2 Standard size because that is what you will find on the tool crib shelf. or your tool rental company's bin. Sure they could make a 1-15/16" hydraulic torque link but that is expensive and it would be a very tight fit. You need a 2" tool in this example.

Can I put a picture on it?

Yes. The best process for beautiful full-color photos is the metal powder-coat version. You can buy these in any quantity. Just send me the photo and I'll mock it up for you.